Edit a Service
You can edit the details of an existing service. In addition, you can add Save On Demand (SOD) and Record On Demand (ROD) and Pause and Resume recording functionality to your service (see Advanced Features).
➢ | To edit a service: |
1. | In the Services page, open the Service Actions drop-down, and then choose Interaction Insights > Edit Service. |
2. | Modify settings according to the table below and then click Apply. |
Parameter |
Description |
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Configuration |
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Warning |
The warning icon indicates that the parameter cannot be modified.
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Customer (M365 Tenant) Name |
Unique name Example: CN.com Note the following rules:
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Domain | Unique domain Example: companyname.com Limited to 256 characters | |||||||||||||||
Short Company Name |
Unique name Example: CN.com Note the following rules:
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Contact Email Addresses | Enter the email addresses of those in the enterprise who can be contacted and will receive the email notifications. | |||||||||||||||
Customer Default Administrator UPNs | Enter User Principal Names. Each comprises: UPN prefix (the user account name) and UPN suffix (a DNS domain name). The prefix is joined with the suffix using the "@" symbol. For example, "someone@example.com". For the full access default administrator, users are able to access the Meeting Insights application and set it up for the organization. Click Add after each entry. | |||||||||||||||
User Type |
Specify the user license type:
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Included Users |
Enter the number of licensed users to include in the tenant. The Purchase Order (PO) indicates the number. |
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Video/Screen Sharing |
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Allow to Exceed Included Users |
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Storage Location |
From the drop down list, select the storage location region: Europe, United Kingdom, Switzerland, Norway, Germany, France, Sweden or Israel. A default system Blob Storage location is created based on this configuration. |
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Bring Your Own Blob Storage(BYOS) |
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Notes |
Enter any free text notes as required. |
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Compliance Exception Features |
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Control MSFT Teams Recording Notifications |
Determines whether to enable Microsoft teams banner recording notifications. One of the following values:
Customers must sign a waiver to allow their Service Provider to disable Microsoft notifications. |
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Delete Calling Recordings |
Determines whether customers can disable call recordings. One of the following values:
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Geographical Redundancy Storage (GRS) |
Determines whether to enable Geographical redundancy storage data in a paired region for data disaster recovery to protect call recording data from disruptions that may occur in a single location. One of the following values:
This parameter is enabled automatically when Pro user license is selected and disabled automatically when Essentials user license is selected. |