Edit a Service

You can edit the details of an existing service.

➢ To edit a service:
1. In the Services page, open the Service Actions drop-down, and then choose Interaction Insights > Edit Service.

2. Modify settings according to the table below and then click Apply.

Parameter

Description

Configuration

Warning

The warning icon indicates that the parameter cannot be modified.
Customer (M365 Tenant) Name

Unique name Example: CN.com Note the following rules:

■ Limited to 128 characters
■ The following characters cannot be used: \ / : * ? " < > |
■ Can contain letters (lower/UPPER case)
■ Numbers and special characters are allowed but cannot contain a full stop (.) or blank spaces
■ Hyphens are allowed but not at the beginning or at the end and not one after another
Domain Unique domain Example: companyname.com Limited to 256 characters
Short Company Name

Unique name Example: CN.com Note the following rules:

■ Limited to 32 characters
■ The following characters cannot be used: \ / : * ? " < > |
■ Can contain letters (lower/UPPER case)
■ Numbers and special characters are allowed but cannot contain a full stop (.) or blank spaces
■ Hyphens are allowed but not at the beginning or at the end and not one after another
Contact Email Addresses Enter the email addresses of those in the enterprise who can be contacted and will receive the email notifications.
Customer Default Administrator UPNs Enter User Principal Names. Each comprises: UPN prefix (the user account name) and UPN suffix (a DNS domain name). The prefix is joined with the suffix using the "@" symbol. For example, "someone@example.com". For the full access default administrator, users are able to access the Meeting Insights application and set it up for the organization. Click Add after each entry.

User Type

Specify the user license type:

■ Essential Users: Single Recording users
■ Pro Users: Double Recording with Paired Bot users

Included Users

Enter the number of licensed users to include in the tenant. The Purchase Order (PO) indicates the number.

Allow to Exceed Included Users
■ Enabled - allows the number of licensed users to be exceeded; when the customer is allowed to exceed included users. In this case, the system will allow allocating more users than included.
■ Disabled - the number of licensed users cannot be exceeded (default).

Storage Location

From the drop down list, select the storage location region: Europe, United Kingdom, Switzerland, Norway, Germany, France, Sweden or Israel.

A default system Blob Storage location is created based on this configuration.

Bring Your Own Blob Storage(BYOS)
■ Enabled - Allows adding BYOS Blob locations
■ Disabled - Denies adding BYOS Blob locations

Notes

Enter any free text notes as required.

Compliance Exception Features

Control MSFT Teams Recording Notifications

Determines whether to enable Microsoft teams banner recording notifications. One of the following values:

■ Enabled
■ Disabled

Customers must sign a waiver to allow their Service Provider to disable Microsoft notifications.

Delete Calling Recordings

Determines whether customers can disable call recordings. One of the following values:

■ Enabled
■ Disabled (you must confirm when prompted)

Geographical Redundancy Storage (GRS)

Determines whether to enable Geographical redundancy storage data in a paired region for data disaster recovery to protect call recording data from disruptions that may occur in a single location. One of the following values:

■ Enabled
■ Disabled

This parameter is enabled automatically when Pro user license is selected and disabled automatically when Essentials user license is selected.